1. Can you help me source products?
Unfortunately we are unable to help you source or order products. We are only able to receive any items you have ordered from your supplier, store them in our warehouse and ship directly to your customers. Sourcing suppliers and products is your responsibility.

2. Will you pay my suppliers for me?
We do not purchase goods on your behalf and we are not responsible for paying your supplier. You will need to arrange payment with your suppliers prior to the delivery of the goods to our warehouse. We will not be held liable for payment owed to any of your suppliers.

3. What goods do you ship?
Our warehousing and logistics service is ideal for light weight items and we specialise in shipping fashion accessories, small electronic products, mobile phone cases and accessories, corporate gifts and miscellaneous promotional materials. Items which do not require any special handling arrangements are generally considered to be most suited to our service.

4. Are there any goods which you don't ship?
We will not ship any illegal, pornographic or counterfeit products. This includes pirated CDs and DVDs, and any other storage media which we suspect to be in violation of international copyright laws. However, a business catalogue stored on a memory stick is acceptable. In addition to this, we will not accept western or Chinese medicine under any circumstances. Food and animal products, (especially those produced from endangered species) are also not accepted. Any items suspected to be illegal will be handed over to the authorities for investigation.

5. Do you accept branded products?
In order to combat counterfeiting, it is our policy not to accept branded goods unless accompanied by a certificate of origin. All goods we receive will be inspected and the customs authorities or police will be contacted if we have reason to believe that the goods are counterfeit.

6. Why won't you accept any high value items?
We ship using standard registered airmail without insurance, and unfortunately this prevents us from sending items with a high cash value. You are advised not to ship anything which you cannot afford to lose, as all goods are shipped uninsured. We will not be held liable for any damage or loss as a result of shipping.

7. How many items are you able to ship per day?
Generally speaking, we are able to ship several thousand items each day. If you need to ship more than this, please contact us first and we will try our best to accommodate your needs. Extremely large orders will require advanced arrangements with the postal service to ensure that there is sufficient air cargo space and because of this advanced notice is always required.

8. How long does it take you to ship to my customers?
We will do our very best to process your order as quickly as possible. When we receive payment and the delivery address, the items will be sent immediately. However, once the items have been dispatched from our warehouse we have no control over how quickly they can be delivered. This will depend on the efficiency of the postal service and the customs service of the destination country. Delivery to some countries can take longer than others. We will provide you with the tracking information so that you can check the status of the delivery, however we cannot guarantee that the goods will not be held up by customs authorities.

9. How do you calculate the cost?
Various factors will need to be taken into account when calculating the price, including postage charges, packaging costs, warehousing fees and handling charges. Because we cater to a wide range of customers, the price plan will need to be tailored to suit each individual's needs. Unfortunately, we are unable to calculate the cost without knowing what items are due to be shipped and to where.

However, you may contact us and we will provide you with a quote. Heavier goods will incur higher shipping charges than light goods. All customers will be required to provide us with the necessary shipping documentation and invoices before shipping goods to us.

10. When do I pay you?
After we receive the goods from your supplier, the delivery and storage costs can be accurately calculated. We will then contact you to arrange payment. On receipt of your payment, the goods will be promptly dispatched to your customer using the most efficient postal method.

11. Can you bill my customers for me?
Our service is limited to the handling and shipping of goods. We are unable to provide you with a billing service. You, as our client are responsible for paying us the relevant fees for services rendered. Arranging payment with your customers is your responsibility.

12. What happens if my customer doesn't pay me?
Unfortunately we are unable to offer any assistance with this. We are only responsible for receiving, storing and shipping the goods to your customers. It is your responsibility to ensure that you receive payment from the person who you are selling and shipping the goods to. We will not ship the goods until you instruct us to do so. Therefore, it is strongly recommended that you receive payment for the goods from your customer before you tell us to ship to them.

We will not be held liable for any failure on the part of your customers to pay you. Any attempt to involve us in a dispute beyond this may result in a termination of account.

13. I accidentally provided you with the wrong address details. What should I do?
Should this happen, you are advised to contact us as soon as possible. If the goods have not yet been shipped, we will change the address details. All items we send have a return address, and if any parcels are returned to us we will contact you as soon as possible to await your further instruction.

14. How do you package my products?
We offer customers with a choice of packaging to suit their needs. Cardboard boxes in a variety of sizes are available as well as padded envelopes. The address details will be printed on high quality laser printed labels which we have sourced in Germany. If you have any special requirements, contact us.

15. How do you keep track of all the products received at your warehouse?
All items are weighed and labelled with a barcode when received. This allows us to keep track of each item and details related to shipping, including the customer's account details, the package's contents and the destination. In addition to this, all items are photographed before the package is sealed and the photograph is provided to you along with the tracking number and any other relevant details.

16. Why do you need me to provide proof of ID?
In order to comply with the law and to ensure that no illegal or counterfeit goods are received or shipped, we will require proof of your identity. In the unlikely event that customs authorities or any other government bodies require us to provide them with this information, we will do so when required by law. We apologise for any inconvenience this may cause, however this is required of anyone who wishes to open an account and use our services. It will only be provided to third parties when we are required to do so by court order.

17. Will you send me promotional material or pass on my details to other companies?
We will not send customers any promotional mail and we will not provide your personal information to any other companies.