GINKGO (HONG KONG) LIMITED is dedicated to safeguarding your personal information and we are firmly committed to protecting you and your customer's privacy. The following statement provides full details relating to the information we collect and the measures we take to ensure that it is not misused.
What information do we collect?
Information collected by us includes contact details for clients (such as telephone numbers and address details), the names of our customers, financial data (including credit card or account numbers), and information related to demographics (such as age). This information is necessary in order to provide you with the services requested and all financial information is only used to bill you for services provided.
Details related to the client's age and location are only used to help improve the services we provide and our website.
Address details and phone numbers will only be used for the purposes of shipping orders and contacting the customers if there are any delays or difficulties relating to their order.
If our website experiences technical difficulties or server problems, we may need to use your IP address in order to help us determine the cause of the problem and to find a solution to it.
How do we ensure your information is kept safe?
Every precaution is taken to ensure that the data you provide us with is not lost, misused or passed on to any unauthorised persons. We utilise the latest security measures and technology to prevent against this.
All customer or client data and contact details will not be passed on to any other affiliates or associates. We do not share customer information with other companies for marketing or any other purposes. Customer details will only be passed on to third parties (such as law enforcement agencies) if we are required to do so by law or court order.
You have the right to opt-out of any future contact, communication or mailings at any time and may do so by contacting us.
Removal of details
On the request of any customer, we will remove any personal data and client information from our records at any time.